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Creative Design

Client Onboarding

Process
  • We’ll commence by introducing our service and providing a thorough briefing to ensure you will understand what to anticipate, the prerequisites, and the service workflow
  • Our Customer Representative (CR) will inquire about any existing materials from you, or present optional add-ons. If the you are undecided on add-ons, they can be included in the final invoice
  • The signing of the contract and the submission of the initial deposit (if applicable to a project-based plan) are essential steps to initiate the process
Requirements
  • Your (Client) details
  • Request forms/questionnaire
  • Specific details for the service request
  • Contract signed and/or payment (if project based plan)

Planning Stage

Process
  • Sample or Idea: Client must provide a link or a video for our reference to be specific
  • Client Assets: The branding and/or assets must be endorsed accordingly for proper planning of the request
Requirements
  • Reference material or Inspo
  • Branding/Assets

Production Stage

Process

*Content of the request should be finalized before proceeding with the design

  • Designers will be given 24 hours to 3 days to finish the project
Requirements
  • Design Content/s
  • Branding/Assets

Internal Review

Process
  • The creative head must review the design (quality check) for 24 hours
  • Request of internal review should be done within 24 hours of submission
  • The creative head will endorse the video to the OM for double checking
  • Internal Revision Request: The designer will be given 24 hours to complete the internal request for revision

Client Review

Process

*If the Creative head is good with the output, it will be then submitted to the client for review

  • The client will have a maximum of 3 days to review and request a revision. Failure to submit a revision after 7 days, automatically will be final
  • The client will be given Free Minor Revisions, Major revisions will be added on the invoice
  • Output endorsement for project based plan
    • All outputs that will be presented to the client will have our watermark on it
    • Final outputs will be sent when the client accomplished paying the total amount of the project
Requirments
  • Finalized Output
  • Project-Based Plan: Contract with the invoice 
  • Subscription Plan: Additional fees will be added to their monthly invoice

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